Important updates - pledge confirmations closing soon
over 2 years ago – Sat, Jun 18, 2022 at 01:55:41 AM

Hello Adventurers!

Here's some important updates and info below on the next steps of the Kickstarter campaign:

Pledge Confirmations closing soon

It’s the final week to get your pledge confirmation completed! We’ll be closing submissions on Friday 24th June and it’s mandatory for you to complete this if you want to receive your rewards. Even if you didn’t receive physical rewards, we still need information to get the digital rewards to you. If you do not complete this, you will not receive your rewards.

You can retrieve your personal pledge confirmation here: https://vldl-great-expansion.backerkit.com/

Late pledges

You can still make a late pledge at http://vldlkickstarter.com - 24th June is your last chance to make a pledge.

PayPal is now available

If you’ve been having trouble with your payment - maybe you don’t have a credit card or there’s restrictions from your bank - we now have PayPal available on the late pledge page!

Shipping ETA for physical rewards

As stipulated during the Kickstarter campaign, physical rewards and add-ons have a postal ETA of March 2023. However, we are aiming to have these to you much earlier. It will still be a few months away because the production process can only begin after we’ve received every pledge confirmation. Thanks for your patience on this! We have a large amount of generous backers to reward :)

You can still update your address

We appreciate that you may move house between now and receiving your physical rewards. Please know that even though we are locking all orders/rewards, you can still change your postal address, even after the pledge confirmations are closed and right up until we are in the shipping stages. For more information on how to go in and update your shipping address, please go here for a step-by-step: https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address

$50+ behind-the-scenes diaries

If you are a $50+ backer - and pledged before 20th May - but you didn't receive the email to access our behind-the-scenes diaries, comment below or message us on Kickstarter and we'll get you access. NOTE: if you pledged after the 20th May, your email and access will be to you in a couple of weeks.

Livestream next week!

We’re going to be live-streaming on YouTube on Thursday 23rd June 11am - 2pm NZST. This will be a stream to wrap up the Kickstarter campaign and remind people to get their pledge confirmations in, so come and hang out!

If you have any other questions, comment below on this post!

Thanks again for your incredible generosity and for being so responsive to answering our BackerKit pledge confirmation—even though it may not seem like much as an individual backer, you have no idea how tremendously helpful these are to help us track and fulfil your rewards :) 

You're all legends!

How to access the behind-the-scenes video diaries!
over 2 years ago – Fri, May 20, 2022 at 04:27:21 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Answers to your FAQs
over 2 years ago – Fri, May 13, 2022 at 10:51:02 PM

Hey backers,

Thanks to those who have swiftly completed your pledge confirmations! We've been getting a few questions, so we thought we'd answer the most frequently asked questions here:

I haven't got my pledge confirmation email yet - what do I do? Head to https://vldl-great-expansion.backerkit.com/, type in the email address you pledged on Kickstarter with, and it should bring up your personalised pledge confirmation

How long do I have to complete my pledge confirmation? The pledge confirmations will be open for at least 6 weeks (approximately until the end of June) - so you do have time, just don't forget about it!

What am I allowed to write on the mural wall?  As mentioned throughout the campaign, you can request either your name or your gamertag, with a 30 character limit for people with long names. It's 'fine' if you've already put your gamertag in the middle of your name. Definitely not what we intended - but if you really want to keep it that way it's all good. Just bear in mind we have 12,000 names to write by hand - so we're going to LOVE the short ones ;)

When will the behind-the-scenes access + digital wallpapers be coming? The behind-the-scenes access will be accessible in the next few days. We will post an update with instructions on how to access them, so keep an eye out! The digital wallpapers will be in your email inbox in August/September 2022.

I've already done my pledge confirmation, but I forgot to choose add-ons; how do I do that? You can head to the late pledge page http://vldlkickstarter.com and purchase the add-ons under a separate transaction. 

Can I edit my pledge confirmation once it's been completed? No, once it's completed you cannot edit it.

Who can I contact if I have any questions or issues? There are a few options - you can message us here directly through Kickstarter, comment on Kickstarter, comment on an update, or contact Backerkit at [email protected] 

I used my Apple ID email address to originally pledge on Kickstarter, how can I change it? Contact us (as above) and we can change that for you.

Why do I have a shipping cost on my pledge? As mentioned in the initial campaign, anyone receiving physical rewards is required to pay the shipping to receive them. This means anyone $100+ will have shipping cost to cover the Power coin, stickers, t-shirt, poster etc. Add-ons also have a shipping cost attached to them.

When will the physical rewards be sent? March 2023. We're so excited to send these out!

Let us know if you have any other questions and we'll answer them below!

Thanks Adventurers :) 

Pledge Confirmations have been sent! More info:
over 2 years ago – Mon, May 09, 2022 at 05:37:52 PM

Hello Adventurers! 

Thanks for your patience while we've been sending these Pledge Confirmation emails out - we appreciate your eagerness to get it all signed, sealed & delivered!

By now, everyone should have received your Pledge Confirmation email and a reminder that it is mandatory to fill out, no matter what your pledge level is. 

Note FOR APPLE ID EMAILS: if you pledged on Kickstarter using an Apple ID email address you'll find your Pledge Confirmation through a Kickstarter message, since we can’t access your email address.  If you would like to retrieve it manually before then, head to https://vldl-great-expansion.backerkit.com

To clarify, the Pledge Confirmation is for:

• Confirming your pledge, or upgrading it! 
• Telling us what you'd like on the mural wall ($100+),  confirming your tshirt size ($250+), telling us your video message request ($500+) etc...
• Opportunity to purchase one of the four exclusive add-ons - mug, Azerim map, face pins, digitally signed postcards
• Confirming your shipping address for physical rewards - remember that everyone $100+ will have a shipping fee for their Power Coin + sticker set

Note: If you want to upgrade from $1 to $50, you can do this by choosing the $49 add-on for behind-the-scenes access. Or if you're keen to upgrade $100+, you can do this at the first step of the pledge confirmation process 

Rewards that will come separately (and later) are:

• access link to Digital Wallpapers ($15+)
• access link to behind-the-scenes videos ($50+)
• exclusive Discord channel access ($100+)

Please note: the mural wall requests can be EITHER your gamertag OR your name - if you write both, only the first one will be written.

What happens if you didn't receive your Pledge Confirmation email?

• Click this link here: https://vldl-great-expansion.backerkit.com/ 
• Enter the email address you used on Kickstarter, and it'll link to your Pledge Confirmation

Please complete the Pledge Confirmation in a timely manner - reminder emails will be sent out over the next month.

If you have any other questions, feel free to comment below or flick us a message here on Kickstarter :) 

P.s. did I show you this?

Delay on SOME Pledge Confirmations - don't panic :)
over 2 years ago – Thu, May 05, 2022 at 12:42:06 AM

Hey everyone,

Pledge confirmation emails have begun sending and some of you have already completed yours - thank you!

However, we've had some unforeseen issues come up, which means some of you will be waiting a little longer than we thought to receive your email. But don't worry, it's coming.

Please allow another 48 hours for your email if you haven't received it yet! 

A reminder that it's mandatory to complete this, even if you didn't get any physical rewards.

Let us know if you have any questions below :) 

Cheers,

VLDL