Answers to recent FAQs
about 2 years ago
– Thu, Jun 23, 2022 at 12:05:30 AM
Hey backers,
Thanks for all your efforts to complete your Pledge Confirmations! There's less than 48 hours to get yours done which will guarantee your rewards.
We've had a few FAQs come up so here's some answers below that you might find helpful :)
I was a late-pledge backer, why can't I see my survey?
If you were a late backer, your process is a bit different to those who pledged during the Kickstarter campaign. You won't receive a separate Pledge Confirmation because you would have completed it (without knowing you did) at the time of purchase.
How can I find my Pledge Confirmation?
It should be in your email inbox (the email you used to make your pledge). Search for keywords such as 'Viva La Dirt League' and 'Backerkit'. If you still can't find it, go here - https://vldl-great-expansion.backerkit.com/ - and type in the email address you pledged with. If you still don't receive an email with a link, contact us and we'll personally send yours to you - contact details below.
I still can't find my pledge confirmation, and I'm not sure if I did it already
Contact us - details below
My confirmation looks different to the screenshots shared in the previous update
In the previous update we shared some screenshots on what to look for, but we had a few people saying their screens looked different. Apologies for the confusion on this, it seems some screens are different for others. However, the main thing to look for are these 3 points:
* We received your order
* Your order has been locked
* Your card has been charged
If you screen says these things, then you have done everything!
Why does it say my shipping address hasn't been locked?
We don't lock postal addresses until shipping, just in case you move house. If you'd like to change your address, you can update it by clicking your completed Pledge Confirmation link, and clicking 'edit address' in the top right corner.
I want to amend my Pledge Confirmation, but it's already locked
Contact us and we can unlock it for you.
Where to contact us
You can contact Backerkit directly by emailing [email protected] - they can make changes to your Pledge Confirmations and also confirm whether you've completed it.
Alternatively, you can direct message us here on Kickstarter or email [email protected]
Hope this clears things up. Comment below if you have any further questions :)
Thanks!
How to check if you've done your Pledge Confirmation
about 2 years ago
– Tue, Jun 21, 2022 at 02:50:24 AM
Hello backers!
If you're unsure whether you've completed your Pledge Confirmation, you just need to:
If you have confirmed your pledge, you will see a screen like this:
Or this:
If you haven't done it, your pledge confirmation will come up ready to complete.
If you can't see your link or email, message us directly on Kickstarter or comment below and we'll sort it out for you :)
Why do we need you to do it?
- So we know where to send both physical and digital rewards (email address and/or postal address)
- To get personalised details from you such as, your mural wall name ($100+) and t-shirt size ($250) etc..
There's only 3 days left to complete this! If you don't complete it, you will not receive your rewards.
Thanks for your patience and co-operation :)
Important updates - pledge confirmations closing soon
about 2 years ago
– Sat, Jun 18, 2022 at 01:55:41 AM
Hello Adventurers!
Here's some important updates and info below on the next steps of the Kickstarter campaign:
Pledge Confirmations closing soon
It’s the final week to get your pledge confirmation completed! We’ll be closing submissions on Friday 24th June and it’s mandatory for you to complete this if you want to receive your rewards. Even if you didn’t receive physical rewards, we still need information to get the digital rewards to you. If you do not complete this, you will not receive your rewards.
You can retrieve your personal pledge confirmation here: https://vldl-great-expansion.backerkit.com/
Late pledges
You can still make a late pledge at http://vldlkickstarter.com - 24th June is your last chance to make a pledge.
PayPal is now available
If you’ve been having trouble with your payment - maybe you don’t have a credit card or there’s restrictions from your bank - we now have PayPal available on the late pledge page!
Shipping ETA for physical rewards
As stipulated during the Kickstarter campaign, physical rewards and add-ons have a postal ETA of March 2023. However, we are aiming to have these to you much earlier. It will still be a few months away because the production process can only begin after we’ve received every pledge confirmation. Thanks for your patience on this! We have a large amount of generous backers to reward :)
You can still update your address
We appreciate that you may move house between now and receiving your physical rewards. Please know that even though we are locking all orders/rewards, you can still change your postal address, even after the pledge confirmations are closed and right up until we are in the shipping stages. For more information on how to go in and update your shipping address, please go here for a step-by-step: https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address
$50+ behind-the-scenes diaries
If you are a $50+ backer - and pledged before 20th May - but you didn't receive the email to access our behind-the-scenes diaries, comment below or message us on Kickstarter and we'll get you access. NOTE: if you pledged after the 20th May, your email and access will be to you in a couple of weeks.
Livestream next week!
We’re going to be live-streaming on YouTube on Thursday 23rd June 11am - 2pm NZST. This will be a stream to wrap up the Kickstarter campaign and remind people to get their pledge confirmations in, so come and hang out!
If you have any other questions, comment below on this post!
Thanks again for your incredible generosity and for being so responsive to answering our BackerKit pledge confirmation—even though it may not seem like much as an individual backer, you have no idea how tremendously helpful these are to help us track and fulfil your rewards :)
You're all legends!
How to access the behind-the-scenes video diaries!
over 2 years ago
– Fri, May 20, 2022 at 04:27:21 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Answers to your FAQs
over 2 years ago
– Fri, May 13, 2022 at 10:51:02 PM
Hey backers,
Thanks to those who have swiftly completed your pledge confirmations! We've been getting a few questions, so we thought we'd answer the most frequently asked questions here:
I haven't got my pledge confirmation email yet - what do I do? Head to https://vldl-great-expansion.backerkit.com/, type in the email address you pledged on Kickstarter with, and it should bring up your personalised pledge confirmation
How long do I have to complete my pledge confirmation? The pledge confirmations will be open for at least 6 weeks (approximately until the end of June) - so you do have time, just don't forget about it!
What am I allowed to write on the mural wall? As mentioned throughout the campaign, you can request either your name or your gamertag, with a 30 character limit for people with long names. It's 'fine' if you've already put your gamertag in the middle of your name. Definitely not what we intended - but if you really want to keep it that way it's all good. Just bear in mind we have 12,000 names to write by hand - so we're going to LOVE the short ones ;)
When will the behind-the-scenes access + digital wallpapers be coming? The behind-the-scenes access will be accessible in the next few days. We will post an update with instructions on how to access them, so keep an eye out! The digital wallpapers will be in your email inbox in August/September 2022.
I've already done my pledge confirmation, but I forgot to choose add-ons; how do I do that? You can head to the late pledge page http://vldlkickstarter.com and purchase the add-ons under a separate transaction.
Can I edit my pledge confirmation once it's been completed? No, once it's completed you cannot edit it.
Who can I contact if I have any questions or issues? There are a few options - you can message us here directly through Kickstarter, comment on Kickstarter, comment on an update, or contact Backerkit at [email protected]
I used my Apple ID email address to originally pledge on Kickstarter, how can I change it? Contact us (as above) and we can change that for you.
Why do I have a shipping cost on my pledge? As mentioned in the initial campaign, anyone receiving physical rewards is required to pay the shipping to receive them. This means anyone $100+ will have shipping cost to cover the Power coin, stickers, t-shirt, poster etc. Add-ons also have a shipping cost attached to them.
When will the physical rewards be sent? March 2023. We're so excited to send these out!
Let us know if you have any other questions and we'll answer them below!
Thanks Adventurers :)
