Resolution: Damaged Sticker Sets, Postcard Quality & Cancelled Orders
about 2 years ago
– Wed, Nov 16, 2022 at 06:40:34 AM
Hello Adventurers,
We’re so happy to see many of you have received your physical rewards! The majority of physical orders have now been shipped :) *note: The Great Expansion posters are coming separately.
If you haven’t received yours yet (or an email confirming it's on the way), you may be one of the few orders that hasn't been shipped yet, so we appreciate your patience.
Otherwise, it could be for a number of other reasons such as an incomplete address, missing phone number or your country requires a tax code for imports. If your order has been affected by any of these issues, Warren James (the company fulfilling the physical rewards) will have attempted to contact you regarding this. It will come from an email address that has reamaze.com on the end of it. Make sure you respond so they can resolve this for you!
If you are from the following countries, you may have been told your order is cancelled: Greenland, Isle of Man, Guernsey, Bolivia, Zimbabwe, Jersey, Panama, Trinidad & Tobago, Iraq, Finland, Martinque, Ukraine
You will have received an email from Ellie regarding this, so make sure you check that out.
Also, thanks to everyone who’s got in contact with us & Warren James about damaged Sticker Sets and the poor quality of the Postcards. We are extremely disappointed that this has been your experience with these two products and we’ve been in talks with WJ about resolving this.
We appreciate your support and generosity SO MUCH and the last thing we want is for you to feel unappreciated and not receive what you paid for.
So, here’s how these two particular issues are being solved:
Sticker Sets
If the Sticker Set you received was bent and damaged, please send an email to [email protected] with supporting photos and your order number ASAP. You will be sent a brand new set, with sufficient support packaging so they are not damaged in transit again. You can expect the new order to be shipped within 3 days of contacting Warren James. The window for reporting this is early 2023, however it’s best to report this as soon as you receive the Stickers and they’re damaged. If you have already reported your stickers to Warren James with photos, you don't need to do it again.
Postcards
Every person who purchased the signed postcards will be automatically sent a new set to the quality standard we had originally been promised by Warren James. Therefore you do not need to do anything further - you will receive a new set automatically. You will also receive a complimentary sticker set in this package, so if you were also eligible for a Sticker Set, you do not need to report your damaged set to Warren James. The timeline on new postcards is TBC but could be early 2023.
Thanks for your patience and understanding as we work through all of this! We really do appreciate your support and are striving to ensure everyone is a happy backer :)
Let us know if you have any questions by sending an email to [email protected].
Thanks again!
Update to reporting window for damaged items
about 2 years ago
– Sat, Oct 29, 2022 at 08:16:12 PM
Hello adventurers,
A lot of you have now received your physical rewards - YAY! Don't panic if you haven't had any communication about yours yet; there are thousands of orders to get through so they're being sent in batches.
We've had a few people reach out about damaged goods or missing goods on arrival. We're aware that many Postcards have looked faded and also Sticker Sheets have been arriving bent. We're gutted to hear this, so please be assured we are taking all your feedback seriously and communicating back to the company (Warren James) who are creating and sending the rewards.
On that note, we've chatted to Warren James about the small window you have to report on damaged goods - we agreed that three days was VERY tight. So see below for new windows for reporting any damages/issues:
Damaged items must be reported/emailed within 14 days of receiving them with photos attached to [email protected]. If not reported within 14 days, Warren James will not issue replacements. Viva La Dirt League is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 14 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact [email protected]. within 14 days of receiving your order with a picture of the items and packing slip.
Lost or stolen packages must be reported within 7 days of delivery. Please wait 24 hours after your package is delivered before reporting it lost or stolen. We will issue a replacement for any items still in stock, and store credit for anything out of stock.
If your order has been cancelled without reason or notice, please email [email protected] and we will follow this up for you.
Let us know if you have any further questions, and for anything else you can always email us at [email protected] :)
Thanks everyone!
What to do if your rewards arrive damaged
about 2 years ago
– Sun, Oct 23, 2022 at 04:01:10 AM
Hello adventurers,
We've been so excited to see you receiving your physical rewards!
Thanks for your patience as we worked on producing and sending them out.
We've had a few people reach out about damaged goods on arrival - so if that's happened to you, then first of all, we are sorry to hear this!
All the physical rewards have been sent by an independent company, so instead of contacting us, here's the quickest way to have your issue resolved if your physical rewards arrive damaged:
Damaged items must be reported/emailed within 3 days of receiving them with photos attached to [email protected]. If not reported within 3 days, Warren James will not issue replacements. Viva La Dirt League is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact [email protected]. within 3 days of receiving your order with a picture of the items and packing slip.
Hope this helps, but fingers crossed this doesn't happen to you anyway!
Thanks again for your support xo
Update on rewards - physical items on their way!
about 2 years ago
– Thu, Oct 13, 2022 at 03:54:22 AM
Hey backers,
Exciting news - your physical rewards & add-on items are currently being shipped!
So if you are expecting any of the following:
T-shirt, Sticker Set, Power Coin, Azerim Map, 'Did I Show You This' Mug Face Pins, Signed Postcard
then you will be receiving an email over the next two weeks with a tracking number of your shipment. The email will be coming from our VLDL Shop store (same place we sell our merch).
In fact, some of you may have already received it! There are thousands of orders being processed, so they are being shipped in batches. Don't freak out if you haven't received an email just yet :)
We can't wait for these to be in your hands!
In regards to other rewards still to come, details below:
-
Signed Great Expansion Posters ($250+) - these are coming separately from NZ, and they're still a couple of months away
-
Early screenings for new episodes, Character GIFs, Opening Day Live-stream, One-shot D&D Game, NPC D&D Adventure, Mural Wall, Walk of Fame, Studio Tour, Bored Employee of the Month - these are all reliant on the studio being ready, so they're still a while away ($50+ backers keeping an eye on the blog will know that progress on the studio is well underway!)
-
Video messages ($500+) - still a few months away but we're working on it
-
Exclusive/Private Power Coin Discord Channel ($100+) - working on it
Rewards you have received:
Our Love <3 <3 <3, Social Stretch Goal rewards, Behind-the-scenes blog access & Digital Wallpapers - contact us if you haven't received any of these but should have.
Thanks again for all your support & patience! We appreciate you.
Your Digital Power Coin for PAX 2022 is available to download!
about 2 years ago
– Wed, Oct 05, 2022 at 04:01:37 AM
Hey backers!
As you may have heard, Adam, Alan, Rowan & Ben are heading to PAX Australia in Melbourne this weekend - Fri 7th Oct & Sat 8th Oct.
They're doing signings and panels, plus secret private signings for Power Coin holders!
Since you haven't quite received your physical Power Coin yet, we've created a digital Power Coin to use at this event.
If you're a $100+ backer and you're heading to PAX, check your emails for a link to a digital download - the subject line of this email will read "New Digital Content for Viva La Dirt League: The Great Expansion on BackerKit". It is the same process and located in the same location as the digital wallpapers you received a few weeks ago.
Simply download this token to your computer and show it to PAX Melbourne staff on your phone (or printed) to access the two VLDL private signings - times & locations listed on token.
*Do not share this with others, it will only make the line you're standing in, longer!
Below is the info on the public signings and panels:
Friday 7th Oct:
3pm-4pm -- Signing | Meet and Greet Room
Saturday 8th Oct:
12pm-1pm -- Signing | Queue Hall
1.30pm-2.30pm -- D&D Death Roulette with Adam & Rob (and others) - raising money for charity! | Wombat Stage
3.30pm-5pm -- Jackbox Panel | Main Stage
Comment below if you have any questions and if you have issues downloading your token, contact us at [email protected] :)
