Delay on SOME Pledge Confirmations - don't panic :)
about 2 years ago – Thu, May 05, 2022 at 12:42:06 AM

Hey everyone,

Pledge confirmation emails have begun sending and some of you have already completed yours - thank you!

However, we've had some unforeseen issues come up, which means some of you will be waiting a little longer than we thought to receive your email. But don't worry, it's coming.

Please allow another 48 hours for your email if you haven't received it yet! 

A reminder that it's mandatory to complete this, even if you didn't get any physical rewards.

Let us know if you have any questions below :) 

Cheers,

VLDL

Pledge Confirmations - what to expect
about 2 years ago – Wed, May 04, 2022 at 12:59:41 PM

Hey backers,

Your pledge confirmations will be with you early this coming week - they will be sent out over the course of 9 hours, so don't stress if you hear your friends have theirs before you do!

When the pledge confirmation emails are sent out, please complete it in a timely manner as we require this information to complete the Kickstarter process. If you don't fill it out, you won't receive your rewards.

In the meantime, take a look at what the pledge confirmation process looks like!

Firstly, you will receive an email in your inbox to the email address associated with your Kickstarter account.

• The first screen you'll be taken to will look like this:

Your Kickstarter pledge will automatically come up, and this is where you tell us your country, and you will also have the opportunity to upgrade your pledge! You'll see your current pledge at the top and then options to upgrade to others below - see image: 

If you'd like to go ahead and stay at your current level, just click the green 'get started' button above.

• Next, you will answer questions related to your pledge level (if applicable). 

For example, if you're a $100+ backer you'll let us know which name/gamertag you'd like on the mural wall: 

And if you're a $250+ backer, you'll also be asked what size you'd like your Great Expansion T-shirt to be:

• Once you've answered your pledge-level specific questions, you'll be taken to the Add-Ons page (wooohoooo!). This is where you get to choose any Add-Ons you'd like - remember these are limited edition and completely exclusive to Kickstarter so now is your only chance to get your hands on these:

• The next step is shipping - remember shipping is an added cost and will be calculated at the end. It's super important you give us the correct address so you can receive your physical rewards!

• The final step will show the total of your shipping + add-ons and this is where you will pay:

Important Note: Your pledge will be locked and charged when you click 'Place Order' on the final review page. Please make sure your order details are final as you will not have access to edit the products or payment method after submitting. But you can edit the shipping address until the addresses are locked closer to shipping.

Once you've filled this out, your work here is done! And we can fulfil your rewards :) 

Remember, we require this information to complete the Kickstarter process, so this pledge confirmation is mandatory. If you don't fill it out, you won't receive your rewards.

We're super excited to send these out to you - thanks again for your incredible support.

Let us know if you have any further questions below! 

Pledge Confirmation emails postponed; Add-Ons sneak peek!
about 2 years ago – Thu, Apr 28, 2022 at 03:23:40 AM

Ah, hello adventurers!

Thanks for your patience throughout this post-campaign process. Unfortunately we're running a week behind with getting these pledge confirmation emails ready due to some tech difficulties. So we're sorry about this! They will be in your inbox early next week instead.

We will be doing a smoke test to about 1000 backers on Friday and then surveys go out to everyone not long after that.

Please note: the emails will be sent out across 10 hours, so don't immediately panic if your friends receive theirs before you do.

In the meantime, take a look at the exclusive limited edition Add-Ons you'll be able to buy!

Remember, these are completely exclusive to Kickstarter backers and will only be available to you for a limited time!

Thanks again for your patience and support. Can't wait to fulfil your rewards!

Important Update: Your pledge confirmation email is coming next week!
over 2 years ago – Tue, Apr 19, 2022 at 11:39:08 PM

Hello Adventurer!

Thanks again for your patience and all generous contributions! :)

Quick Update

We've been insanely busy, with some huge filming blocks, hunting for our building location, and getting pre-production samples of some of the Kickstarter physical rewards and add-ons! We have also been prepping to send the BackerKit pledge confirmation survey emails. We are so excited to show you the photos of the 4 Kickstarter Exclusive add-ons and the VLDL Power Coin (coming soon)!

BackerKit Pledge Confirmation Survey

We can now confirm you will be receiving this early next week to your email, so keep your eyes peeled! This is required to complete for you to receive your rewards. We will update again once it is sent out!

HOW IT WORKS: 

You'll receive an email from us with a special link to your BackerKit pledge confirmation. It’s important to respond to this email as quickly as you can since we need this information to fulfil your rewards. This is also where you will pay for shipping, confirm your postal address, give us your gamertag (of applicable) and choose any Add On's you'd like to purchase. You can also upgrade your pledge if you're eyeing up more of the rewards. 

If you pledged on the Kickstarter, no need to re-pledge, or do anything until next week. If you haven't pledged yet, see below for late-pledge info.

You won't need to create a BackerKit account to fill out your pledge confirmation email. When you receive the email with the link, you'll click the link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like. You don’t have access to this survey link yet, but it will be available soon via email!

Late-Pledge Still Open

If you're reading this update and you haven't backed our Kickstarter, we're still accepting late-pledges and you can still gain access to the EXCLUSIVE REWARDS and the 4 Kickstarter Exclusive Add-Ons! Jump on here and receive the same rewards by doing a 'late pledge' here: vldlkickstarter.com

Reward delivery for $50+ Behind The Scenes

Anyone who donated $50+ will be receiving an email a few days after the pledge confirmation (mid next week) to grant you access to the behind-the-scenes videos!

Thanks again for being awesome!

- VLDL Team | Adam, Rowan and Alan

Info: What happens next?
over 2 years ago – Fri, Mar 18, 2022 at 06:02:56 AM

Hello Adventurers!

Thanks again for your insane support over the past few weeks. We don’t know how to put into words how grateful we are and we’re so excited for what our future holds for VLDL, because of you!

So what comes next?

Kickstarter has a 2 week window where they process all the pledges and organise the financial stuff - and in the meantime we are actively preparing on our end as well!

Keep an eye out over the next few weeks for your Pledge Confirmation, arriving in your email inbox! We’ll send another update once it goes out. This will allow you to:

• Confirm or upgrade your pledge (you can still up your tier and get all the rewards still)
  
• Confirm your shipping details for physical rewards
  
• Confirm your email address for digital rewards
  
• Pick any of the 4 Add-Ons you’d like to purchase (mug, pins, map, signed postcard)
  
• Pay shipping for Physical Rewards + Add-Ons
  

It’s super important you fill this out so we can ensure your rewards are fulfilled :)

It’s not too late! We are still accepting late pledges -

This means if you or someone you know would like to support the campaign, we are accepting pledges. These pledges won’t go towards stretch goals anymore, but they will still go towards the studio and you’ll still get the awesome rewards and gain access to our exclusive add-ons!

Jump over here and join in the fun: http://vldlkickstarter.com

Add-Ons pricing and official shipping rates will be released over the next couple of weeks too - once the Pledge Confirmations (see above) are sent out to everyone’s email.

Are you having trouble with your payment?

We’re aware that some credit card payments are bouncing. This is somewhat expected and the most common reason is either that your Kickstarter account has an old or expired card in the system that needs updating, your account had insufficient funds or an error, or if you pledged a larger amount (we appreciate you) it is possible that you might have exceeded your bank’s daily transaction limits.

Never fear, all of this has a solution!

Kickstarter will continue to attempt payments for a few more days which means you may be able to update your info, and it might resolve. But if your pledge still hasn't been processed - don’t worry! We can take your payment through BackerKit, our Pledge Management software partner, when you complete your pledge confirmation in a few weeks.

Thanks again for your incredible generosity! We love you all.

The VLDL Team